Refund Policy | The Sweet Struggle

Overview

This Refund Policy applies to all products and services offered through thesweetstruggle.com, operated by Tyler Harvey in Melbourne, Australia.

Free Digital Guides

All guides currently offered through The Sweet Struggle are free of charge. Since no payment is involved, no refund applies. If you experience any issues accessing or downloading a guide, contact me and I'll sort it out.

Paid Digital Products

Due to the nature of digital products, all sales of paid digital content (including but not limited to ebooks, guides, templates, and downloadable resources) are final. No refunds will be issued once a digital product has been delivered or made available for download.

This is because digital products can be accessed, copied, or used immediately upon delivery, making it impossible to verify whether the product has been consumed.

Services (Future)

If The Sweet Struggle offers paid services in the future, such as personal training, coaching, or community memberships, the following refund terms will apply:

Refund requests must be made within 30 days of purchase
Requests should be sent via email with your name and reason for the refund
Approved refunds will be processed within 14 business days
Refunds will be issued to the original payment method

Any additional or specific terms for future services will be communicated at the point of purchase.

Australian Consumer Law

Nothing in this policy is intended to override your rights under Australian Consumer Law. If a product or service has a major fault, is significantly different from its description, or fails to meet a consumer guarantee, you may be entitled to a refund or replacement regardless of this policy.

How to Request a Refund

If you believe you're entitled to a refund, please contact me at thesweetstruggle.tyler@gmail.com with your name, the product or service in question, and the reason for your request. I'll respond as quickly as I can.